This issue of TrendSetter presents some concepts and best practices that help companies create and implement a High Availability Solution.  While Mark Waldrep determines the needs of a company beyond just the hardware and software infrastructure, Michael Ross presents the definition of availability and how to quantify an organization's availability needs.  Meanwhile, Arminda Jurgenson focuses on infrastructure changes often used to meet the demands of a global marketplace.  In the Industry Trends section, Frank Welder also looks at the global marketplace in his analysis of how businesses are changing in this on demand world.  The Software Corner, then, looks into the ways software can help businesses become more automated in their journey to high availability.  Finally, the Tech Tip delves into changes on the latest HACMP software version.